Question 1

Are domestic flights included in your Tikal tours from Guatemala City and Antigua?

Accepted Answer

Yes, our Tikal packages from Guatemala City and Antigua include round-trip domestic flights to Flores. These comprehensive packages also cover your private or shared archaeological tour, certified bilingual guide, park entrance fees, and lunch.

Question 2

How do I pay for my tour, and what currency do you use?

Accepted Answer

All tour prices are listed in US Dollars (USD). To secure your reservation, full payment is required in advance via our website or a secure email payment link. We accept Credit/Debit Cards and Bank Transfers. We do not accept cash payments upon arrival.

Question 3

What is your official cancellation and refund policy?

Accepted Answer

We offer a 100% refund for standard tours canceled at least 7 days before your scheduled departure. Packages involving domestic flights or private helicopter charters are strictly non-refundable once booked.

Question 4

Will I be picked up directly from my hotel?

Accepted Answer

Yes, complimentary round-trip transportation is included from all centrally located hotels and Airbnbs in Flores, Antigua, or San Ignacio. Remote properties may incur a logistics fee.

Question 5

Should I book a Group Tour or a Private Tour?

Accepted Answer

Private Tours offer an exclusive experience customized to your pace. Group Tours are a shared, budget-friendly option strictly capped at 10 people per guide to guarantee high-quality service.

Question 6

Are your guides certified and do they speak English?

Accepted Answer

Yes. All excursions are led by officially certified, expert local guides who speak fluent English and Spanish. We also use our own fleet of modern, air-conditioned vehicles.

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